Recraft, Inc. engages a select group of third-party service providers (“Subprocessors”) to support the delivery, security, and performance of our products and services. These subprocessors may process personal data on our behalf as necessary to help provide Recraft’s services to our customers. Prior to onboarding any subprocessor, Recraft conducts a thorough assessment of their privacy, security, and compliance practices. Each subprocessor is bound by a written agreement that includes data protection obligations aligned with Recraft’s own technical and organizational measures, ensuring personal data is safeguarded against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.
Recraft performs periodic reviews of its subprocessors to evaluate their continued compliance with applicable data protection laws, including GDPR. Where any subprocessing involves cross-border data transfers, Recraft ensures appropriate safeguards are in place, such as the use of Standard Contractual Clauses (SCCs) or other lawful mechanisms. The list below identifies Recraft’s current subprocessors, the services they provide, and the jurisdictions in which they operate.
Subprocessor Name
Purpose of Processing
Location(s)
Website
Amazon Web Services, Inc.
Cloud infrastructure services
United States
Amplitude, Inc.
Product analytics and experimentation tool for understanding how customers use our service
United States, Germany
AppsFlyer Ltd.
Mobile attribution and analytics for measuring marketing effectiveness
EU
Apple Inc.
App distribution, hosting, and payment processing for Apple platforms
United States
Canny Inc.
Platform for collecting and managing product feedback
United States
Cloudflare, Inc.
Content delivery network (CDN), web application firewall (WAF) and DDoS protection for securing the website and online services
United States
Forethought Technologies, Inc.
AI-based customer support service for handling inquiries
United States
Functional Software, Inc. [Sentry]
Application monitoring for error tracking and performance debugging
United States
Google, Inc.
Cloud and app distribution services, including hosting, analytics, email, and payments
United States
Granola Labs LTD
Platform for recording and analysing customer interaction calls
United States, United Kingdom
Hertz L.L.C. [ZeroBounce]
Email validation and deliverability platform for verifying customer email addresses
EU
Linear Orbit, Inc.
Internal tool for tracking incidents and features, which may include customer-related data
United States, Belgium, Ireland, Germany, Canada, United Kingdom
Microsoft Corporation
Cloud infrastructure provider
United States
AI solutions for process automation, data analysis, and seamless system integration
Full list available at link Orb, Inc.
Usage-based billing and payment infrastructure
United States
Paddle.com, Inc.
Subscription and revenue analytics platform that processes customer subscription information
United States, EU
Plus Five Five, Inc. [Resend]
Transactional email delivery platform for system and user notifications
United States
The Rocket Science Group LLC d/b/a Mailchimp
Email marketing communications and automation services for sending customer communications
United States, Germany, United Kingdom, Romania, Greece
Salesforce, Inc.
Customer relationship management (CRM) platform
Full list available at link
Sembly AI, Inc.
AI Notetaking platform for recording and analysing calls, which may include customer calls
United States, United Kingdom
Sendinblue Inc. [Brevo]
Email marketing and message platform for sending customer communications
United States, France, Belgium, EU, Canada, India
Slack Technologies LLC [a Salesforce company]
Messaging and collaboration services that may include customer-related information when used for support or service delivery
Full list available at link
Stripe, Inc.
Secure processing of online payments and billing information
Full list available at link
Twilio Inc. [SendGrid]
Transactional email and messaging delivery platform for communications to customers
United States, EU, United Kingdom
Typeform SL
Online survey and form platform that may collect customer responses
United States, EU
Vercel Inc.
Hosting provider for our website and related web services
United States, Spain
Webflow, Inc.
Content management and website hosting platform
United States, United Kingdom, France, Ireland, Spain
Zendesk, Inc.
Customer support ticketing system for handling customer inquiries
Full list available at link
Zenleads, Inc. [Apollo.io]
Sales engagement and lead intelligence platform that processes business contact information
United States
Zoom Communications, Inc.
Video conferencing platform used for hosting, recording, and sharing sessions
Full list available at link 